Self-storage solutions that are secure, convenient and affordable
Space Station FAQ's
What are your office hours and when can I access my unit?
For your security, we want to make sure that the 2 buildings are always manned so our access and office hours are the same.
Monday to Saturday: 8am – 5:30pm
Sunday: 10am – 4pm
Public holidays: Closed
Covid-19 protocols may affect these hours, we update our website regularly for any changes.
How do I know what size storage unit I need?
We suggest writing down everything you plan to store and identify any large items that will be your delimiting factor. Don’t forget about the BBQ, gym stuff or any outdoor items that are out of sight.
Check out our space estimator page to give you an idea. Or if you frequently use your space, a larger space with well organised racking may be more convenient for you.
We recommend that you visit us so we can show you options before locking in the right size space for your needs.
Do you sell moving supplies?
Yes. We have a variety of boxes and packing materials in our reception office. Get in touch for more information.
Do I need a lock?
Yes, you will need a lock for your storage unit. You can bring your own or you can purchase a new lock here so you can rest assure that only you have access to your storage.
How do I get started?
You can walk-in, phone, email – just contact us and we can arrange something for you.
You will be required to complete a storage agreement. There is no maximum hire period; our only requirement is a minimum of one calendar month.
Rental is payable monthly in advance and first payment is upon move in. A security deposit/bond of $50 is required for each unit.
When is my rent due?
Your rent is payable monthly in advance and is due on the same day on when you took the lease. If you occupy your space after your monthly payment due date, a full month's payment is due.
Payments received after the due date be subject to a late payment fee.
What payment methods are accepted?
Your rent is payable monthly in advance and is due on the same day on when you took the lease. If you occupy your space after your monthly payment due date, a full month's payment is due.
Payments received after the due date be subject to a late payment fee.
How do I get the most out of my storage?
It’s like playing 3D Tetris really. Always place large heavy items, or items you will not need access to, at the rear of the unit and work towards the front with more fragile items, or items you think you’ll need to get to while using the storage.
You are paying for the whole space including the height of the storage, so it makes sense to store items in an upright position like beds, couches, rugs, and consoles. Don’t forget to use blankets or cartons as padding. You can also use shelving if you like.
Always pack boxed items with each other, ideally with the same size, and put soft furnishings and items that do not weigh very much on top, yes it can be your bicycle. Once you have a solid foundation. Lastly, cover your belongings. If you are going into all the trouble of storing them, then pack them well.
Fridge/Freezer, Washing Machine, Kayaks
What do they have in common? Water.
Freezers, fridges, and other items that hold water should always be dried and cleaned before being stored, otherwise mould and mildew will soon grow. Tip your kayak and washing machine before transporting them. You’ll be surprised how much water it has inside.
To open the fridge doors, or not?
It really depends on how long you plan to store it. If it’s only for a couple of months, keep the fridge doors slightly ajar and wipe over with vanilla extract before storage, as this will help with odours. If you are planning to store it for over 3 months, clean and dry it well before putting an open jar of baking soda or some coal and shut it tight. You don’t want the magnetic rubber seal to go bacon on you.
Finally, store all white goods the way they were intended – vertically. You don’t want the spring in your washing machine to mis-align or the freon/coolant/refrigerant in your AC or fridge to leak!
Is there anything I can't store?
You cannot store items that are:
- Illegal
- Stolen
- Flammable
- Explosive
- Hazardous environmentally harmful
- Perishable or that are risk to the property of any person.
- Motors with fuel and oil
- Chlorine
- Acid
- Paint
- Petrol
- etc.
Don’t store animals or people, or even potted plants – they tend to die!
Kidding aside, in the event of dire necessity or during an emergency, or if given a police warrant, Space Station may break and enter the unit. So don’t store these kinds of items please.
Why do I need Self Storage insurance?
We do not automatically ensure your goods. Most home contents policies do not cover goods in storage and while in transit (check this with your movers). In the unlikely event that something should happen to your goods you would be responsible as you are solely responsible for the storage of your goods.
Ask our friendly staff about our competitive insurance rates, or you can ask your current broker/provider if they can extend their cover for you. If it’s worth storing, it’s worth insuring!
Do I get a refund if I move out early?
Yes, providing you have left the storage in a tidy state, and you have given us seven (7) days' notice of your intention to vacate, any hire paid in advance after the first month is refunded along with the security deposit/bond.
What if I need to stay longer than planned?
Your contract is on an ongoing month-to-month, so you are welcome to stay as long as you need. Just remember when the time comes to give us at least 7 days’ notice by phone or email.
We understand that your situation can change, so if you need to stay after the notified moveout date, please inform us as we may have pre-booked someone else into the space and it will give us time to make other arrangements for them and happily keep you in your current space.
How far in advance do I need to reserve?
Reservations may be made 1-2 weeks in advance, depending on how many similar storage units we have left at the store. If we have a few of the same size storage left, we will be happy to hold the unit for you if you pay the $50 bond in advance, please note that this is not refundable if you change your mind as we have already held the storage for you.
If we only have 1 or 2 of the size you need left, we strongly suggest that you hire it as soon as possible. This indicates that the storage size is very popular and will most likely be gone in the next few days or even hours.
What happens if my payment is late?
Space Station Storage follows the signed and agreed contract with the Hirer for late payments and liens on severely delinquent accounts.
We will send you late notices and in the event of still being in arrears after 14 days, you will be charged a late fee, and your storage unit will be overlocked. This fee will be charged monthly, 14 days after the hire charge was due, until all arrears have been made good.
If the storage is still unpaid for a period of one calendar month, Space Station shall have a lien over all contents of the unit and may upon giving two weeks’ notice to the Hirer, break and enter the unit and retain the contents of the unit.
It is your responsibility to inform us of your most updated contact details, email, phone and mailing address.
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